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Terms & Conditions

Payment: payment must be made at the time of booking to guarantee your place, either by credit card, or invoice which must be settled within 7 days and prior to the first day of the conference. If payment has not been received by the first day of the conference then credit card details will be requested onsite and payment will be taken before entry to the conference. Bookings made within 28 days of the conference require payment by credit card on booking.

Delegate Inclusions: the delegate fee covers attendance of conference sessions, speaker presentation materials, lunch and refreshments during the course of the conference, and the networking canal cruise. It does not cover the cost of flights, hotel rooms, room service or evening meals. If after booking your place you are unable to attend you may nominate, in writing, another delegate to take your place at any time prior to the start of the conference. Two or more delegates may not ‘share’ a place at the conference. Please make separate bookings for each delegate.

Exhibitors: the exhibition is located in the networking and catering area alongside the conference room to ensure maximum footfall and visibility for all exhibitors. Each exhibitor will be allocated a 3m x 2m space with table, 2 chairs, power sockets and WiFi access. The exact location of each exhibitor will be determined 4 weeks Terms & Conditions prior to the conference. Exhibitor set-up commences at 7am on the first day of the conference, and breakdown takes place after 4pm on the last day of the conference. Exhibitor packages include 2 conference passes. Additional passes may be purchased at 10% discount on the published rates.

Cancellations: regretfully cancellations cannot be facilitated but transfer to a future conference is permissible. We will provide the speaker presentation materials to any delegate who has paid but is unable to attend for any reason. If we have to cancel an event for any reason, we will make a full refund immediately, but disclaim any further liability.

Alterations: it may be necessary for us to make alterations to the content, speakers, timing, venue or date of the event compared with the original programme.

Data Protection: Phoenix Forums gathers personal data in accordance with the UK Data Protection Act 1998 and we may use this to contact you by post, email, telephone, fax, sms to tell you about other products and services. We may also share your data with carefully selected third parties offering complementary products or services. If you do not wish to receive information about other Phoenix Forums events or products from selected third parties please write to us at: